IRATA TRAINING

Cancellation Policy

Online Booking, Payment and Cancellation Policy By booking a training course or service with Heroes Solutions N.V., the customer agrees to the following conditions. 1. Booking confirmation A booking is confirmed only after: The required registration information has been submitted; and Full payment or the required deposit has been received. Submitting a booking request without payment does not guarantee a place in the training. 2. Payment Full payment must be received no later than five business days before the training begins. Bookings made less than five business days before the starting date must be paid immediately. For customized, private or corporate training, the payment schedule stated in the quotation or invoice applies. Participants may not attend the training if payment has not been completed, unless Heroes Solutions has approved a written payment arrangement. 3. Participant cancellations Cancellation requests must be submitted in writing by email or through the official Heroes Solutions contact channel. More than seven calendar days before training: eligible for a refund, minus payment-processing or administrative charges. Between three and seven calendar days before training: 50% of the training fee will be refunded. Less than three calendar days before training: no refund will be provided. Failure to attend without notice: no refund or credit will be provided. Approved refunds will be returned using the original payment method whenever possible. 4. Rescheduling and substitutions A participant may request one transfer to another available training date when the request is received at least three calendar days before the original starting date. The transferred booking must normally be used within six months. Any price difference for the new course or date must be paid before attendance. A company may nominate another suitable participant at no additional cost, provided Heroes Solutions is informed before training and the replacement meets all course requirements. 5. Late arrival Participants must arrive at the time stated in the booking confirmation. Late arrival may prevent a participant from completing mandatory course activities or assessments. In that situation, the participant may be required to book and pay for another session. 6. Cancellation by Heroes Solutions Heroes Solutions may reschedule or cancel training because of instructor availability, unsafe conditions, insufficient enrollment, emergencies or circum

Contact Details

• no. 2 Bamboo Settlement Road, Trinidad and Tobago

  +5978527456

  support@heroes.solutions

• Suriname

  +5978527456

  support@heroes.solutions